• Patient Privacy First: Protecting patient privacy and safeguarding sensitive health data is our highest priority at I-MED Radiology Network.
• Unwavering Data Security Commitment: We are dedicated to upholding the highest standards of data integrity, proactively implementing rigorous measures to protect all patient information from unauthorised access and ensure complete confidentiality.
• Enhanced Cybersecurity & Compliance: We are strengthening our cybersecurity infrastructure in line with New Zealand health information standards.

Multi-Factor Authentication (MFA) is an electronic authentication method that adds a second layer of security to your user account.

Instead of relying solely on a password, which can be compromised, guessed, or stolen, MFA requires you to verify your identity using two distinct credentials:

• Something you know: Your standard Intelerad username and password.
• Something you have: A temporary, time-sensitive verification code generated by an authentication app on your smartphone or desktop device.

Healthcare data is among the most sensitive information collected today. Securing clinical imaging systems against unauthorised access is vital for maintaining patient trust and clinical integrity.

Key reasons for this update include:

• Enhanced Data Protection: Prevents unauthorised access even if your password is exposed or compromised.
• Healthcare Compliance: Aligns I-MED NZ with the Health Information Privacy Code (HIPC) and CERT NZ / National Cyber Security Centre (NCSC) best practice guidelines.
• Patient Trust: Guarantees that patient imaging, diagnostic reports, and personal details remain confidential across the medical community.

Who: All referring doctors, specialists, practice managers, and clinical staff.

Timeframe: Different go-live dates apply. This update is being introduced in two stages.

• Group 1: 22 September (Doctors and Specialists) 
• Group 2: 6 October (Allied health)

Please ensure you complete the required action before your applicable date. From this date you will be prompted to enter your MFA code.

Action: Complete a 2-minute setup to maintain uninterrupted access to patient images

Setting up MFA takes less than two minutes. The first time you log in to your Intelerad application after MFA is enabled on your account, a setup dialog will guide you through the process.

Step 1: Install an Authentication App

If you do not already have an authentication app installed on your device, download one from your device's app store or software portal:

• Mobile (iOS / Android): Microsoft Authenticator, Google Authenticator (Google Play Store for Android or the Apple App Store for iOS, Twilio Authy.
• Desktop (Windows / macOS): 1Password

(Note: If you already use an authenticator app for other services, you can use the same app for your Intelerad account.)

Step 2: Access the Intelerad Setup Prompt

1. Open your Intelerad application (InteleConnect or InteleViewer) and log in with your standard username and password.
2. The "Sign in with Two-Factor Authentication" setup screen will appear automatically.

Step 3: Scan the QR Code

1. Open your authentication app on your mobile or desktop device.
2. Select the option to Add Account or tap the "+" icon.
3. Choose Scan QR Code and point your device camera at the QR code displayed on your Intelerad screen. (If you cannot scan the code, select "Enter key manually" in your app and type in the secret key shown under the QR code).

Step 4: Verify and Complete Setup

1. Your authentication app will display a temporary 6-digit security code for your Intelerad account.
2. Type this 6-digit code into the "Enter Code" field on the Intelerad setup dialog screen.
3. Click VERIFY CODE.

Setup is now complete! You will now use your authentication app to generate a security code whenever prompted during login.

If you experience any difficulties setting up Multi-Factor Authentication or accessing your account, our IT support team is ready to assist you.

For MFA support: 

• Email: images.nz@i-med.co.nz  
• Phone no: 07 838 9586